Where we ship
We ship to the 48 contiguous United States and Washington, D.C. We do not currently ship to Alaska, Hawaii, Puerto Rico, other U.S. territories, or military APO/FPO/DPO addresses. If your address falls outside our shipping area, checkout will tell you before you pay.
We do deliver to P.O. Boxes. Orders going to a P.O. Box travel with USPS, because FedEx does not deliver to them.
What shipping costs
| Order total | Shipping |
|---|---|
| Under $60 after discounts | $7.95 flat |
| $60 and over after discounts | Free |
The free-shipping threshold is measured on the discounted total, not the pre-discount total. Sales tax, where it applies, is calculated at checkout.
How long it takes
Every timeframe below is in business days — Monday to Friday, not counting U.S. public holidays.
- Processing: 3–5 business days. We check your order, pass it to the warehouse and have it packed.
- Transit: 8–12 business days. The parcel travels to you with USPS or FedEx.
- Total: 11–17 business days from the day the order is placed.
Orders placed before 6:00 PM MT Monday to Friday start processing the same day. Orders placed after that, or on a weekend or public holiday, start processing on the next business day.
Where your order ships from
virellee is a brand of MARLO FULFILLMENT LLC, registered in Kalispell, Montana. Our products are made and dispatched by our manufacturing partner overseas, so your parcel leaves a partner warehouse outside the United States and clears customs on its way to you. We do not operate a store, showroom or warehouse that you can visit, and our Montana address is a registered business address only — please do not send returns there.
Import duties on your order are already included in the price you pay. You will not be asked for a customs charge when the parcel arrives.
Tracking
We email a tracking number once the carrier has scanned your parcel. Tracking can take a day or two to start updating after that email, which is normal on international routes.
Changing or cancelling an order
You can cancel an order within 24 hours of placing it by emailing support@virellee.com with your order number. After 24 hours the order is usually already with the warehouse and we cannot pull it back, but you can still return it once it arrives.
If something goes wrong
If tracking stops moving, the parcel is marked delivered but is not with you, or the order arrives damaged, email support@virellee.com with your order number and, for damage, a photo. We answer within 24 hours.