Refund policy
The short version
You have 30 days from the day your order arrives to return it. We pay for return shipping and send you a prepaid label. There is no restocking fee. We do not refund the original $7.95 shipping charge when you return something because you changed your mind.
What we can take back
| Situation | What you get back | Who pays return postage |
|---|---|---|
| Changed your mind, item unworn | The price of the item | We do |
| Wrong item or wrong size sent | Full refund including shipping, or a replacement | We do |
| Item arrived damaged or faulty | Full refund including shipping, or a replacement | We do |
For a change-of-mind return, the item needs to be unworn, unwashed, with any tags still attached and in its original packaging. Items that have clearly been worn out of the house cannot be resold, so we cannot accept them.
If your item arrived damaged, faulty or is not what you ordered, send us a photo instead — we sort it out from there and you do not need to meet the unworn condition.
How to start a return
- Email support@virellee.com with your order number and which item you are returning. For a damaged or incorrect item, attach a photo.
- We reply within 24 hours with a prepaid return label and the return address.
- Pack the item, attach the label and drop the parcel off.
Please wait for the label before sending anything. Parcels sent back without one can go missing and we cannot refund what we never receive.
Where returns go
Returns are received at our U.S. returns facility:
9550 Satellite Blvd Ste 150
Orlando, FL 32837
This is a returns address only — it is not a store and you cannot collect orders or shop there. Do not send returns to our Montana registered address.
When you get your money
- The returns facility receives and checks your parcel.
- We issue the refund within 5–7 business days of that.
- Your bank or card issuer takes a further 3–10 business days to post it to your account.
Refunds go back to the payment method you used. We cannot send a refund to a different card or account.
Want a different size or color?
We do not run a swap service, because we hold no stock in the United States — every order ships from our partner warehouse overseas. Return the item for a refund and place a new order for the size or color you want. If you tell us in your first email, we will confirm the new item is available before you send anything back.
Cancelling instead
If the order has not arrived yet and you placed it less than 24 hours ago, email us — cancelling is faster than returning. See our Shipping Policy for how that works.